Shipping policy
Shipping Policy – Lorivior
Effective Date: 14 December 2025
At Lorivior, we are committed to providing a seamless and premium delivery experience for all our customers. This Shipping Policy outlines the procedures, timelines, and responsibilities regarding the shipping of orders from our UK-based store.
1. Order Processing
• All orders are processed within 1–2 business days of confirmation, Monday to Friday (excluding UK public holidays).
• You will receive an order confirmation email once your purchase is successfully processed.
• Please ensure your delivery details are accurate. Lorivior is not responsible for delays or lost orders caused by incorrect addresses.
2. Shipping Methods & Delivery Times
We offer the following delivery options within the United Kingdom:
Shipping Option
Estimated Delivery Time
Tracking
Standard Delivery
3–5 business days
Tracked
Express Delivery
1–2 business days
Tracked
Delivery times are estimates and may vary due to carrier delays, stock availability, weather, or other circumstances beyond our control.
3. International Shipping
Lorivior ships internationally to select countries. Delivery times vary depending on the destination and customs clearance. Customers are responsible for customs duties, taxes, and import fees unless otherwise stated.
• International delivery times are typically 5–15 business days, depending on location.
• Lorivior is not responsible for delays caused by customs inspections or local postal services.
4. Shipping Costs
• Shipping costs are calculated at checkout based on the selected delivery method, order weight, and destination.
• Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
5. Order Tracking
• Once your order is shipped, you will receive a tracking number via email.
• You can use this number to monitor your shipment through the carrier’s website.
6. Risk of Loss & Delivery Responsibility
• Risk of loss passes to the customer once the order is handed over to the carrier.
• Lorivior is not liable for shipments that are lost, delayed, or damaged in transit once dispatched.
• We recommend using the tracked delivery options to ensure safe delivery.
7. Shipping Restrictions
• Lorivior reserves the right to limit, refuse, or cancel orders that cannot be shipped to certain locations due to regulatory, carrier, or legal restrictions.
• We are unable to ship to PO Boxes for some international destinations.
8. Address Changes & Failed Deliveries
• Please ensure your shipping address is correct at the time of purchase.
• Lorivior is not responsible for failed deliveries due to incorrect addresses or incomplete contact information.
• If a delivery fails, customers may incur additional shipping charges for reshipment.
9. Contact Us
For shipping inquiries, lost parcels, or delivery issues, please contact our customer care team:
contact@lorivior.com
We are committed to providing a prompt and professional response to all shipping concerns.